An enraged customer has criticized Honda after her brand new vehicle began making alarming rattling noises, despite having fewer than 2,000 miles on it. TikTok user Henny expressed her dismay when her Honda Prologue began performing worse than her previous vehicle, which had clocked over 200,000 miles. Capturing the unsettling sounds in viral videos, curiosity about the situation grew among viewers. Initially thrilled about acquiring a new vehicle and anticipating a repair-free experience, Henny's joy turned into frustration when the noise appeared unexpectedly.

The issue arose during cruising and over speed bumps, leading to repeated, irritating noises. Reflecting on her old 2016 Pilot's reliability, Henny remarked that it never made such disturbing sounds. Despite efforts to identify the source by searching the trunk and adjusting the mats, the problem remained elusive. Some users speculated whether Honda's collaboration with General Motors on the Prologue might have compromised the brand’s usual quality standards. Encouraged by online commenters, Henny contemplated returning the Honda Prologue for another model, such as the Honda CR-V.

Throughout the ordeal, Henny interacted with followers who sought to diagnose the problem, but no suggestions proved effective. In jest, one user advised her to drown out the noise with loud music, but Henny was aware of the necessity for a solution. Seeking professional help, she returned the vehicle to her dealership, where a mechanic identified the issue. A missing bolt in the rear bracket caused it to rub against the undercarriage bars, creating the noise. Post-repair, Henny criticized Honda for the oversight, urging them to enhance their quality checks before releasing new cars.

For those purchasing a vehicle from a dealership, here are expert tips to ensure a satisfactory experience:

• Set a clear budget, accounting for loan payments, insurance, fuel, and maintenance.
• Research preferred models before visiting the dealership.
• Secure pre-approved financing, as dealerships may offer competitive rates against external lenders.
• Test drive thoroughly, ensuring comfort and satisfaction with the vehicle's feel and performance.
• Negotiate the price assertively, as the competitive car market empowers buyers to haggle.

The dealership successfully resolved the issue by securing the missing bolt, reassuring Henny about her vehicle’s performance. Nevertheless, she remains vocal about the importance of rigorous quality inspections by Honda to prevent similar issues in the future.